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Integrated Content Strategy

What is an integrated content strategy?

A content strategy is a plan for creating and maintaining content on a website. Content can include copy, images, videos, audio files, and store products. It is the process of regularly asking:

  • What content do we need for our website?
  • Who is the audience for that content?
  • Who is going to create the content, and who is going to maintain it?

What is included in a content strategy?

The first step is to determine—and clearly state—what success looks like when it comes to the website. This is often clearly outlined in your web marketing strategy. The goals that emerge from this process are called the "key performance indicators" that will drive every aspect of the web production process, including the content strategy.

The next step is to audit and analyze existing content, both online and offline resources. Depending on the goals of your organization, a content strategy may include developing a process for creating:

  • A content creation schedule to drive when content will be created and updated
  • A workflow process to define how content is created, approved and published
  • Content templates to keep content uniform

Is the effort worth it?

People come to your website for its content. It needs to look professional but at the end of the day, "content is king". Your content is one of your organization’s most important assets. Developing a strategy to manage the creation and maintenance of that asset is critical as part of enhancing your web presence.

How does a content strategy drive results?

A solid content strategy drives results in several ways:

  • First, an effective online strategy makes it easy for your visitors to find information and complete tasks. The easier it is to find things and get things done on your website, the happier your visitors will be, and the more likely they will return.
  • Second, most of us seriously underestimate the time that content creation takes. Five Q sees web projects start out with a bang, but then languish in the content creation black hole. A content strategy gives you the tools you need to complete a website on time and on budget.
  • Finally, a strong content strategy ensures that your website and your brand do not become stale. With the constant flow of information, the more up-to-date your content is, the more likely you will be indexed by Google, and the easier you will be to find on the web.

More Resources

Keys to Collaboration

  • Start early.

    The decision to redevelop your website and the decision to undertake a content strategy are one in the same. Their timelines must be married "for life". One of the first questions we ask you is about content. If you have an idea for what you do and do not have, the better position you will be in to begin.

    Determine what resources and tools you will need.

    Survey your staff and their skills. Do you have anyone on staff with writing, editing, or information architecture experience? If not, begin thinking about whether it is more cost effective to hire someone or to outsource the work to an experienced partner.

    Designate a content strategy process owner.

    You should designate one person who is responsible for the content and the content process, including workflow. Responsibility does not mean doing all the work. It does mean that he or she is empowered to make decisions about substance, process, and quality.

    Establish key performance indicators (KPIs).

    Key performance indicators are your measurable goals. They define what your organization is trying to achieve on the web and should be closely aligned with your audience needs. KPIs are tied to metrics, enabling you to ask and answer whether you have reached your goals.

Books We Like

  • Content Strategy for the Web cover
    Content Strategy for the Web
    By:
    Kristina Halvorson
  • A Practical Guide to Creating Web Content cover
    A Practical Guide to Creating Web Content
    By:
    Relly Annett-Baker
  • Don’t Make Me Think: A Common Sense Approach to Web Usability cover
    Don’t Make Me Think: A Common Sense Approach to Web Usability
    By:
    Steve Krug

Recommended Websites

  • A List Apart

    This online magazine explores the design, development, and meaning of web content.

  • Brain Traffic Blog

    Thoughts about content strategy written by the staff at Brain Traffic, the content strategy agency founded by Kristina Halvorson.

  • ReadWriteWeb

    Technology blog with useful information about content.

  • Boxes and Arrows

    Content from a design and user experience perspective.

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